We aim to keep things as simple as possible but understand that every customer is different.

Because of this we have an “Open Information Policy”. This means we aim to provide you all the information you will need to make an informed and accurate decision.

Our approach to every customer enquiry is the same with very few exceptions. Below is the process we follow from start to end.

Dealing with enquiries

Regardless of how we receive your enquiry we will reply by either phone or email and in some cases both if we feel it is appropriate to do so. This initial communication will be to make an appointment to visit your property and set a time that is convenient for yourself.

In order to accurately provide any estimate we must assess the scope of work required hence the need to view the property.

Providing estimates

We provide estimates free of charge to customers. An estimate is a brief summery highlighting an approximated price for under taking the work you have specified and a summery of the work we feel should be met in order to deliver what you want.

We also take this opportunity to provide you with options that might fit your needs better than originally planned. Our estimates can also be used as inspection surveys for insurance related work. Because of the detail and effort involved in producing an estimate we will on occasion charge for this service.

This is usually limited to surveys undertaken for insurance work, asbestos testing or where a survey is undertaken for the purposes assessing the feasibility of purchasing a property. Customers who commission AHB Contractors to do work on their behalf do not pay for this service.

Within an estimate you can expect to see:

• The “Estimate Summery”
• Approximated break down of materials required (Prices are subjective and based on supplier rates at the time of purchase)
• Approximated time period it will take to complete all specified work
• Conditions that may adversely affect progress of work (Such as weather, state of work area prior to commencement or work specification changes)
• A cost for completing the work.
• Payment terms are discussed upon acceptance of our estimate.

Commissioning work

We ask our customers to acknowledge that they have accepted our estimate and understand all aspects of the estimate provided to them. This allows us to begin work with out any misunderstandings about what our customers want.

This is a very simple process. We will accept an email from a customer where they have stated they wish the work to commence and when or should a customer not have access to email, we will accept a signed copy of our estimate with any agreed comments attached.

Upon receipt of this we will schedule a start date that is suitable to you the customer. We will also discuss a payment schedule that is suitable to you and ourselves. Generally we do require some funds prior to starting any project. These funds we refer to as a deposit and is required to enable us to get any materials required to complete the work.

If you prefer another approach:

• You can pay a deposit before we begin to secure materials, or
• You can call our suppliers and pay for a pre-collated materials order, or
• You can supply the materials yourself. (If you are supplying the materials we will provide a shopping list. All materials should be on site prior to our scheduled start date.)

Completing Projects

Our estimates provide all the guidance and terms related to payments needed to enable our customers to settle any outstanding balance of payment.  When we complete a project we ask each customer if they would provide us a service and that is to provide comment on how we have worked.

• We ask if they are satisfied with the work we have provided?
• We ask if they are pleased with the quality of service they have received?
• And we ask if they would be happy to provide us a reference to support this?

Our business is based on quality, excellence and transparency and the only way we can demonstrate this is through our customers. We provide an online form which customers can fill out and we generally email the form to customers whenever possible.